Proper

Abstract

This study was designed for the barrier - free certification system introduced in Korea, and for the few passenger facilities that have been granted certification- the certification is necessary to guarantee the right of movement of vulnerable classes. This study investigates the perception of the passenger facilities’ performances and universal design for users including trains, subways, buses, and ships, and analyzes the effect on overall satisfaction. It was revealed that the elevator, internal restroom, platform, and parking area for handicapped persons had a significant influence on the satisfaction of the 13 facility standards. These include mediation along with internal and sanitary facilities, which are currently applied to domestic barriers. On the other hand, the concept of universal design has been explained in these five dimensions: safety, selectivity, accessibility, convenience, and information. Safety, selectivity, and accessibility have a significant effect on satisfaction. However, the impact of the passenger facilities’ assessment on satisfaction based on barrier-free certification criteria was not mediated significantly by the universal design concept. Only internal toilet performance was found to be mediated by safety and accessibility.